Delete your data
You can ask zaokaiy to delete your account and the data we hold about you, including data we received from Facebook, Messenger, WhatsApp or Google. Here is how.
If you have a zaokaiy account
- 1Send an email to [email protected] from the email address on your account, with the subject "Delete my data".
- 2If you signed up with WhatsApp or Facebook and have no email on the account, tell us the phone number or the name on the account instead.
- 3We may ask you to confirm from inside your account, so that nobody else can delete it.
- 4We delete the account and its personal data within 30 days and email you when it is done.
If you ordered by comment or chat without an account
- 1Send an email to [email protected] with the subject "Delete my data".
- 2Tell us the shop you ordered from and the phone number (WhatsApp) or Facebook name you used.
- 3We delete your name, comments, messages and delivery details for that shop within 30 days.
Remove zaokaiy's access yourself
- Facebook — open Settings and privacy, Settings, Apps and websites, choose zaokaiy and select Remove.
- Google — open your Google Account, Security, Third-party apps and services, choose zaokaiy and select Delete all connections.
- zaokaiy — on the Account page you can disconnect Google, Facebook or WhatsApp sign-in at any time.
- Sellers — remove a connected Facebook Page or WhatsApp number in the dashboard under Social selling, Channels. Its access token is deleted immediately.
What we must keep
Order, receipt and tax records are kept for the period the law requires, with your personal details removed where the law allows. Everything else is deleted.