Delete your data

You can ask us to delete your zaokaiy account and the personal data we hold about you at any time — including what we received when you signed in with Facebook, Google or WhatsApp.

1. Remove zaokaiy from your Facebook account

This stops zaokaiy from receiving anything more from Facebook.

1. On Facebook, open Settings & privacy → Settings.
2. Go to Apps and websites (under Your activity or Security).
3. Find zaokaiy and choose Remove.

Removing the app does not by itself delete the data we already have — do step 2 as well.

2. Ask us to delete your account

Send an e-mail to [email protected] with the subject Delete my zaokaiy account, from the e-mail address on your account — or tell us the phone number you sign in with.

To protect you, we may ask you to confirm the request with a code sent to that e-mail or WhatsApp number.

What we delete

• Your account: name, e-mail, phone number and profile picture
• The link to your Facebook, Google or WhatsApp sign-in
• Your saved addresses, cart and preferences
• Shops you own, with their products and media, if you ask us to close them

What we may have to keep

Some records must be kept for a limited time by law — for example invoices and order records for tax, and business verification documents (stored encrypted). We keep only what is required, remove your name from it where we can, and delete it when the legal period ends.

How long it takes

We confirm your request within 3 working days and finish the deletion within 30 days. We'll e-mail you when it's done.

Questions

Write to [email protected]. See also our privacy policy.